Form Analysis

The first stage of this process involves testing out the form myself and identifying problems that one may encounter while filling out their information or navigating through the form in general. The 10 problems that I identified were the following:

• No form of hierarchy
• No form of grouping
• Header should be more specific, have “Massage & Acupuncture Teaching Clinic” at bottom of MacEwan logo
• Phone number fill out option should be autofill
• Should have a separate drop down for massage and acupuncture
• Should include hours of operation
• List of available dates is confusing
• Preferred time should be more specific
• Should include what to expect next after form is submitted
• Patient responsibilities
• Patient information intake form

Visual Research

I explored examples of form column layout, dropdowns, error corrections, button design, and validations; which are all very important elements to consider in a good form. This method helped me come up with design solutions for the issues that the user may encounter when filling out the form. Since the form is specifically for making an appointment for the university’s massage clinic, creating an effective date and time chooser was really important.

Visual Identity

To keep the design consistent with the university’s theme, I created a style tile that included colours, typography, photos, button styles, etc.

Wireframes

Since this is a website, I divided the form into pages which is better than one long form in a single page. This way, the form is easier to navigate as the user could go to or go back to specific parts of the form that they might need to edit. Creating a navigation/progress bar also helps to keep track of one’s progress and gave users a sense of how long the form is.

Prototype

To ensure the final prototype did not have any issues, I shared it with my fellow designers and have them critique my work. Overall, redesigning a Google Form into its own website was a fun experience as coming up with solutions for the numerous issues from the original form gave me a challenge.